Creating a Superior Outdoor Dining Experience With a Pay-at-the-Table Option
Jul 14, 2021
More and more outdoor or patio dining is an integral part of the restaurant business. Outdoor dining creates another way for your guests to experience your restaurant, but you have to make sure you can deliver the same level of service to guests whether they dine inside or out.
A pay-at-the-table solution enables efficient processes that create more time for your servers and ensure customers dining outdoors never feel neglected.
Provide Superior Service Both Inside and Out
Customers dining outdoors can often feel like they get less attention from servers than guests dining in the main dining area. Generally, servers aren’t as visible to guests seated outdoors, so there can be a perceived disconnect in service.
A pay-at-the-table feature can help your customers have more control over their experience to ensure they don’t feel secondary to indoor guests.
The at-table payment option captures feedback from diners letting you know that their experience was satisfactory and gives you insights to improve the dining experience throughout your restaurant.
Never Make Your Customers Wait
With a pay-at-the-table solution, no guest is left waiting to settle their bill while your servers are waiting on other tables. When your customers have finished their meals, they can pay as quickly as they would like and all in one step.
Plus, waiting guests get seated more quickly, which is especially valuable if they are hoping to dine at an outdoor table, which is usually limited.
Protect Personal Data
By allowing your customers to handle their own payment, they get the peace of mind that their card details are never in anyone else’s hands. Your diners leave knowing exactly how much was charged to their account – no surprise errors that they learn about days later.
Because of point-to-point encryption, your guests can rest assured that no payment data is stored on the point of sale system.
Additionally, the at-table payment solution integrates directly with your POS – not through any third-party connections – and eliminates unnecessary data breach risks.
Avoid Stationary POS Congestion
Opening an outdoor seating area expands how many guests you can serve at a time, but it also may mean that you have additional servers settling extra payments from one fixed point of sale terminal.
With a pay-at-the-table solution, you cut down on the number of servers waiting to use a crowded stationary POS, giving your staff more time to attend to last-minute customer requests.
Create a Shared, Mobile Payment Process
Want to give your servers a way to easily collect payments from customers who opt to handle their checks the old-fashioned way? You can use a pay-at-the-table solution as a mobile payment processor.
Your servers can share the payment device to efficiently serve multiple tables without having to run in and out of the restaurant to create tickets, accept payments, and enter tips.
When serving multiple distinct dining areas, you have to have processes that keep service efficient and customers satisfied throughout your restaurant.
A pay-at-the-table solution doesn't just create better payment processes that save time for your servers but it also creates an improved dining experience throughout. By ensuring your guests dining outdoors never have to wait, they feel like a top priority no matter where they sit.