Many restaurant ordering and payment apps that have come onto the market in 2020 to address the rush for a contactless experience, generally combine the ordering and payments process into one. This is mainly due to the options restaurants are creating for serving curbside or from the lobby area of the restaurant.
Initially, it would seem that payments and ordering combined on one device would be the perfect solution. Unfortunately, for dine-in restaurants, these combination devices result in inefficiencies for the server and potential awkwardness for the guest.
A server who hands their device over to the customer and waits for the payment to process cannot move on to the next table to take a new order. This results in “hovering” while the customer adds their tip and completes the feedback survey. This dynamic leaves guests feeling rushed to complete the payment process or feeling uncomfortable while their server anxiously awaits being handed back their device.
Rather than combine the ordering and payment process, TableSafe has separated the two functions, creating the optimal way for a server to be efficient while the guest enjoys the entire dining experience.
TableSafe’s pay-at-the-table solution is designed to be left with the guest. Servers leave a payment device, elegantly presented in a folio, at the table allowing the guest to make their payment privately, adding a tip and completing a feedback survey if desired. Not only is this a more desirable experience for the guest who has the freedom to choose when and how to pay, it is also more efficient for the restaurant. With TableSafe’s device, the server is now free to take other orders, run food, or perform other tasks that increase their efficiency, as the device is not needed elsewhere for ordering.
Learn more about the improved customer experience and the operational efficiencies that come from adopting a more optimal pay-at-the-table solution.