The highly acclaimed, international, fine dining chain NOBU, has 17 USA locations averaging 165 daily tickets and a high, average ticket value.
With such large ticket items even a few chargebacks, overcharges, or fraud issues is too many and can be a significant hit to the bottom line for this fine-dining establishment. Because the elegant dining experience must be ensured, it was imperative that the solution suit the ambiance of the restaurant while delivering upon the goal of saving money. In addition, the desire was to optimize the existing POS solution and achieve a high return on investment.
NOBU implemented best-in-class TableSafe pay-at-the-table which integrated directly with their existing POS and resulted in the most cost-efficient solution for a positive ROI.
Not only did NOBU reduce overall guest overcharges, chargebacks, and fraud, they also improved the guest experience and achieved higher sales during the installation period compared to the previous same period.
Bass Zongo, Manager of Corporate Technology for NOBU was happy to report that “by implementing TableSafe we’ve reduced guest credit card overcharge, lost or misplaced credit cards, fraud, as well, we’ve improved the overall guest experience.”
Learn more about reducing chargebacks and improving restaurant operational efficiencies as well as improving the guest experience and the TableSafe Advantage.
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