Ray's Restaurants are a regional chain of fine dining restaurants in the greater Atlanta area with three prime locations; Ray's on the River, Ray's at Killer Creek, and Ray's in the City. With a higher than average industry ticket value, Ray's has won countless culinary awards and has become an important landmark and big part of the communities they serve.
With large restaurant volumes and high ticket values, Ray's was in need of reducing chargebacks which were increasing amounts affecting their bottom line. In addition, they needed to reduce staff time to manage the payment process while ensuring that there wasn't any degradation in their exceptional customer service and overall guest experience.
Ray's Restaurants implemented the TableSafe pay-at-the-table solution at all three stories in 2018 and has optimized the program since. A reduction in chargebacks was realized immediately and through the program, email capture and customer feedback have increased with Ray's management team using the customer information to send promotional materials to retain customers and encourage repeat visits.
The overall restaurant operations were streamlined for both the front of the house and back-office and customer feedback points to an overall improved guest experience with guests appreciating the new process where the credit card never leaves them.
“TableSafe has truly helped our company. Our staff absolutely love the convenience of the devices and back office, saving time and money. Most importantly the guest experience has been transformed and streamlined. A TableSafe device is truly a great lasting impression” reports Faith Vaughn, Director of HR and Training.
Learn more about reducing chargebacks and improving restaurant operational efficiencies as well as improving the guest experience and the TableSafe Advantage.
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