The very popular Ruth's Chris Steak House has a chain of 100 upscale restaurant locations across the USA and two franchise locations (as part of the Prime Hospitality Group) piloted TableSafe pay-at-the-table payments.
Ruth's Chris Fort Wayne, IN, and Chesterfield, MO was looking specifically for an EMV payment solution to reduce chargebacks and simply the payment process. They believed if there was a way to monitor guest feedback and server performance in real-time, they would achieve improved restaurant operations.
The two Ruth's Chris steak houses piloting TableSafe were very pleased with the transition to EMV with TableSafe. Not only did they achieve a reduction in chargebacks but TableSafe made life easier for their staff as it streamlined the payment process for the servers, back-office, and guests. In addition, the high response rate on guest feedback on their dining experiences, combined with real-time manager alerts enabled Ruth's Chris to address service issues immediately and ultimately deliver an optimal guest dining experience.
David Adelsperger, General Manager for Ruth's Chris explains, “The RAIL by TableSafe is amazing! From the ease of use for staff and guests to the easy process of handling credits, batching, and emailing receipts. It is simply the best! By using the RAIL device, the amount of chargebacks is minimum. I would highly recommend the solution for any businesses looking to utilize EMV technology and keeping the credit card in the guest's hands. Our marketing team loves receiving guest email addresses on regular basis to promote store specials.”
Learn more about reducing chargebacks and improving restaurant operational efficiencies as well as improving the guest experience and the TableSafe Advantage.
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