Recruiting and retaining restaurant staff is the biggest challenge facing our industry right now, and it will likely be a continuing challenge for months and possibly years to come. Many restaurant employees who were furloughed or fully laid off during the pandemic either have since gone elsewhere to find more stable employment or they are still enjoying their COVID-related unemployment benefits.
Now that dine-in restaurants are opening back up, the battle for talent is on. Restaurants are competing with other employers offering monetary bonuses, increased wages, and other sign-on incentives. Not all restaurants will win at this recruiting game but all restaurants can win with server efficiencies gained from a best-in-class pay at the table solution.
The best table pay solution has a device that is designed to be left at the table so that the guest is in control of the payment process and can complete the transaction free of server involvement. The solution will offer either touchless payment with a QR code or reduced touch EMV credit card payment. By removing the server from the payment process, your staff can spend more time serving other guests which will increase your table turns, upselling opportunities, and therefore overall revenue.
But most importantly, using pay-at-the-table enables significant labor savings through staff efficiencies. A Cornell University study recorded almost 20% savings equal to about 12 minutes of process time reduced for payments and 20 minutes for ordering and payments. In addition, manager time savings (reconciling tips and other payment receipts) equate to over an hour per day based on TableSafe client data, and that combined with the server savings all adds up to tens of thousands of dollars in labor savings per year.
Not only will your guests enjoy a safer, more secure, and more convenient way to pay, but your employees will also enjoy the safer and more efficient process. Higher satisfaction from guests and higher satisfaction from employees means higher loyalty, higher retention, and less attrition (which will also save you money and the pain of having to recruit more).
In addition to increased staff efficiency, pay-at-the-table puts more in your pocket with:
- Reduction in thermal paper use as guests receive text or email receipts which is better for the environment. You can also capture more customer emails for follow up marketing
- Reduction in chargebacks and fraud claims (EMV process is more secure than QR code only touchless payment options - read more here)
- Increased contact information captured and feedback survey data (more emails, more data insights all means more revenue)
Want to solve for your staff shortages and increase your revenues? Learn more about server efficiencies and request a demo today!