Streamlining Your Host Area With a Pay-at-the-Table Solution
Jul 15, 2021
Your host area is where your customers will form their first opinions of your restaurant. Guests left waiting for extended periods – especially when there are more guests than places to sit – are not off to a good start.
A pay-at-the-table feature can help you manage your host area more effectively, so guests are seated quickly and customers coming to pick up take-out aren’t creating extra congestion.
Improve Your Guest Experience
Using a pay-at-the solution shaves time off of the end of each guests’ meal, allowing your hosts to move waiting customers to a table promptly.
An at-table payment solution also frees up time for your server to prepare for and quickly greet their freshly-seated customers and start delivering a top-notch dining experience.
When you can swiftly seat your guests and provide immediate attention from your server, you are elevating the customer experience exponentially.
Simplify Take Out Orders
Customers coming in to pick up take-out orders can unnecessarily contribute to host area crowding. Implementing a pay-at-the-table solution can help prevent this from occurring.
Using the solution, take-out customers can pay while they are waiting for their food so that once it comes out, they are not waiting for staff to process their payment before they can leave.
Creating a seamless take-out process will also gain your restaurant more customers who prefer not to dine in but are still looking for smooth, frustration-free service.
Seat Your Customers Efficiently
With a pay-at-the-table solution, your host area can monitor which tables have paid. Using this data, they can develop an informed plan for where to place the next guests.
Your hosts can more accurately inform current and incoming guests of the estimated wait time for a table, which can help reduce customer friction that can cause customers to leave and not return.
Keep Your Customers Safe
By keeping the flow of your restaurant moving at a steady pace, you are creating a safer environment for your customers.
Not only does having fewer customers waiting allow them to maintain a healthy distance from one another, but it also ensures that guests and staff can exit the building safely if there were an urgent need.
With proper spacing in the host area, emergencies can be managed correctly, and your customers won’t have to worry about their security.
Ensure Customers Leave Satisfied
With real-time guest feedback, host staff can stay on top of unsatisfied customers before they leave the restaurant and notify management so they can take immediate action.
Doing your best to make every guest leave happy can potentially increase your customer retention and positive word-of-mouth referrals.
A host area that keeps customers steadily moving through creates confidence that your restaurant knows how to deliver a great experience. Adding a pay-at-the-table solution can help your restaurant do just that by improving staff efficiency to better serve your customers from start to finish.
If you are interested in learning more about what the TableSafe pay-at-the-table solution can do, check out the Tablesafe Advantage.