Using a Pay-At-The-Table Solution to Improve the Guest Experience of Large Parties
Jul 14, 2021
Large parties with multiple paying guests can be challenging to navigate efficiently for servers. Still, a banquet area creates an added draw for customers to choose your restaurant for their special occasions.
A pay-at-the-table solution helps you improve your processes for serving large parties, making it a better experience for your customers and staff.
Easily Split Checks
Using a pay-at-the-table solution, your servers can quickly adjust guests’ checks as they add to their order, so they don’t have to spend the end of the meal trying to sort out who had what.
Checks can easily be split by individual order or equally among paying guests. Moreover, the customers can review and verify their checks digitally before paying when they are ready without waiting for their server.
If there is ever an entry error, it can be easily fixed without printing new checks and wasting costly thermal paper.
Reduce Time Required to Process Payment
Managing the payment for a large party can be complicated and time-consuming. Printing checks – that need to be -and delivering a copy to each paying guest is just the first step in the process.
Then, servers often have to make multiple back and forth trips from a stationary POS to settle each bill.
With pay at the table feature though, each paying guest can handle their own payment without a server. The guest is empowered to complete their meal at their own pace and never have to wait for each check to be printed, processed, and returned before they can leave.
If some guests need to leave earlier, no problem. They can pay and excuse themselves without the other parties feeling rushed to settle their bills as well.
Keep Personal Data Private and Secure
A pay-at-the-table solution will allow your guests to maintain their privacy throughout the payment process by allowing them to retain possession of their cards. Your server will never have to worry about accidentally sending home a customer with the wrong card, which could create a significant privacy issue.
Additionally, you and your guests can feel confident that their data is secure because no personal information is ever stored on the restaurant POS system and billing softwareand is never passed through a third-party connection.
Eliminate Card Errors
The more cards a server has to handle for a large multi-check party, the more likely an entry error will occur. By utilizing a pay-at-the-table solution, guests can view and verify their bill before paying, eliminating card errors caused by their server trying to juggle multiple payments at once.
The payment device also removes any issues with entering the wrong tip amount in case staff is unable to read what a customer hurriedly jotted down.
With a pay-at-the-table solution, your servers can spend more time meeting your customers’ last-minute requests instead of withdrawing to sort out checks and payments.
Removing the extra steps in the checkout process improves your customer experience and ensures their final interactions with your staff are pleasant and fulfilling.
Using a best-in-class payment device designed to be left at the table at the end of the meal has been shown to improve tips by 18% on average, which serves as an incentive for your servers to stay with your restaurant.
Traditionally, handling payments for large parties has been a point of friction for both guests and servers. All the steps – and room for errors – that come with handling multiple checks for one table can make the end of the meal slow and frustrating. By making your banquet area run smoothly with a pay-at-the-table solution, you create a dining experience that makes customers want to keep coming back whenever they need large party accommodations.