Utilizing Pay-At-The-Table to Improve Your Dining Area Flow
Jul 14, 2021
Your dining area serves the largest percentage of your guests, so you need it to run seamlessly. By using a best-in-class pay-at-the-table solution designed specifically to be left at the table, you can improve your guest experience and make service run smoother for your staff. Let’s take a look at everything pay-at-the-table will do for your dining area.
Customer Control Over Payment
The leading pay at the table solution is designed to be left at the table at the end of the meal which gives your guests ultimate control and the freedom to choose when and how they want to pay including with cash, gift card, credit card or touchless via mobile. This results in the dining experience ending on a more positive note with guests more satisfied, leaving better customer reviews and more loyalty to visit the restaurant.
And, when your customer is in control of the payment process, you never have to worry about your staff accidentally entering the incorrect tip or total.
Your customer gets to end their dining experience with the confidence of knowing exactly how much was charged to their account and never has to worry about any errors.
An EMV-enabled payment device will also help prevent instances of fraud and potential chargebacks on meal purchases, protecting both you and your guests.
By separating out payments from ordering with a pay-at-the-table solution, you improve your customer experience by taking away the typical multi-step check process. Instead of waiting on their server to run back and forth to the stationary POS, your customers can pay all at once whenever they are ready.
By shortening the time it takes for guests to pay for their meals, you can seat your waiting customers more quickly, making a pay-at-the-table device helpful for improving the customer experience at both the beginning and end of the meal.
Secured Personal Data
Security continues to be a concern to all businesses and consumers. Through point-to-point encryption, you can rest assured that no credit card data is ever stored on your point of sale system.
Plus, the pay at the table feature integrates directly with your POS, so your customers’ personal data is never shared through a third-party connection. You and your guests can feel confident that their information is secure.
Better Guest and Server Interactions
Using pay-at-the-table, you can set up customer surveys to collect information on individual aspects of service and overall experience. The at-table device makes taking the survey quick and easy for your guests and grants you insights you wouldn’t likely have otherwise.
You can use these insights to train your servers to better meet your customers’ needs and identify any customer-facing processes that could be improved.
By learning the highlights and downsides of your customers’ dining experience, you can implement changes to make guests want to come back time and time again.
When your servers don’t have to spend the end of guests’ meals withdrawing to a stationary POS, they can focus on fulfilling your customers’ last-minute service needs.
Removing the server from the payment process ensures your customers’ last interaction with their server leaves them feeling attended to without any frustration from waiting on a check or receipt.
It also leads to improved tips – 18% on average – that will keep your servers incentivized to remain in the industry.
A dining area that runs smoothly – even when staff is short and demand is up – keeps customers and servers satisfied and coming back. A pay-at-the-table solution can help you improve your dining area by making it faster, easier, and more secure for your customers to pay and end their experience on a positive note.
If you are interested in learning more about what the TableSafe pay-at-the-table solution can do, check out the Tablesafe Advantage.