The Value Of Customer Feedback
Customer feedback, often referred to as the Voice of the Customer (VoC), is one of the best ways to gauge customer sentiment of a brand, product, service or experience. Positive or negative, capturing this insight enables a business to adjust their operations to enhance the guest experience.
Download this infographic to learn more about capturing the VoC and the positive impacts that can come from an effective, integrated method.
Payment Fraud - Risks and Impact
Although the EMV mandate has reduced the rate of payment fraud and data breach, the battle is far from over. Fraud and chargebacks continue to be ranked amongst the top three concerns of retail and hospitality merchants.
Download this infographic to learn more about the risks and impacts of fraud and data breaches, along with statistics driving those numbers. For those in hospitality, be sure to review the definition and impact of "friendly" fraud.