TableTableSafe News

2020

Episode 8: Contactless Payment - Featuring Tim Lockhart

The Tech Chef

Skip Kimpel

July 28

Contactless Transactions Are Having Their Moment

Hospitality Technology

June 29

With health and safety top of mind, customers prefer not to press buttons, sign touchscreens, position a payment terminal, or hand a bank card to a restaurant or hotel employee. No wonder a recent survey by Mastercard found that 51% of Americans use contactless payments regularly. The research also suggests the U.S. has plenty of room for growth in this regard — worldwide, nearly eight in 10 people report regularly using contactless payment technology. Tap-to-pay solutions, especially those made with EMV bank cards (the cards with an integrated-circuit, or “IC,” chip and a Wi-Fi icon displayed on the front), are gaining in popularity, with nearly one-third of Americans reporting that they prefer to use their contactless cards to conventional magnetic-strip debit and credit cards, which require swiping and a signature. In a dine-in restaurant, using a tap-to-pay card or a mobile wallet such as Apple Pay, Google Wallet, or one offered by the major credit card companies, with a pay-at-the-table device, such as those developed by TableSafe (tablesafe.com), allows for a completely touchless experience.

Read the full article here.

How Restaurant Operators Can Optimize Their POS Investment In the COVID-19 Environment

Modern Restaurant Management

June 24

There have been many industries that have had to adjust to the new reality of COVID-19, but likely none have been more dramatically impacted than the restaurant industry.  Restaurants are slowly reopening to an entirely new set of business circumstances including a laundry list of state mandates, a wary public, and an economic hangover.

Despite these conditions, the expectations placed on restaurant operators are greater than ever.  On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.  The responsibility is daunting, some may say overwhelming.

As restaurants work to re-tool in preparation for the return of in-house guests, there’s one question that’s now on the minds of operators everywhere: how can their existing point-of-sale (POS) system and related technologies help to provide a safe environment with secure payments?

Read the full article here.

Cooking Up A Comeback

Digital Transactions

June 1

Restaurants and point-of-sale providers alike are scrambling to stage a fast recovery from an induced coronavirus coma. Success will depend on technologies like contactless payments and online ordering.

One advantage to a pay-at-the table solution is that it streamlines the payment process, freeing servers to tend to other customers. “About 20% of a server’s time is spent on payment,” says Gordie Gardiner, CEO of TableSafe Inc., a provider of a pay-at-table tablet. As a result, he adds, “The traditional way of paying in restaurants is inefficient and slows table turnover.”

Increasing turnover speed will be important to restaurants as they reopen, since many states are expected to limit capacity, at least at first, for health reasons. Faster table turn can help restaurants seat more customers during operating hours, even with state-imposed capacity limits, Gardiner says. TableSafe says its solution speeds table turnover by six to 10 minutes.

Read the full article here.

Touchless Payment: The New Reality Of Paying

At A Dine-In Restaurant

Modern Restaurant Management

May 29

A truly touchless payment process has never been more important in the restaurant industry.  It’s now a key piece to a larger effort for rebuilding public confidence in dining out and the general return of the full-service restaurant industry.

 

While most people are familiar with contactless payments, like Apple Pay and Google Pay – which use near field communication (NFC) to conduct payments with device-to-device proximity – these are not the only way for restaurant operators to present customers with a touchless payment experience.

 

By extending the POS to the table, it’s possible for nearly any restaurant to adapt their payment experience so that there’s never the need for customers or employees to handle credit cards. Instead, there’s a need to reduce contact between the server and customer. There’s a solution to this that also enables restaurant operators to reliably meet the government’s new requirements.

Read the full article here.

TableSafe Integrates With MICROS Simphony

FSR Magazine

May 28

TableSafe, Inc., a leading innovator of pay-at-the-table technology designed for the hospitality industry and a Gold level member of Oracle PartnerNetwork, announced their pay-at-the-table solution for the MICROS Simphony Point of Sale platform. Combined, the technologies deliver a robust restaurant management and payment platform that provides maximum operational efficiencies while delivering a frictionless guest payment experience.

TableSafe’s platform is designed to be left at the table at the end of the meal. The interface is easy to use and allows the guest to complete the entire payment process in 60 seconds or less, without the server’s involvement. TableSafe’s technology integrates directly with the POS, allowing the check to be reviewed, paid, processed, closed-out, and an email receipt provided away from the POS system. This eliminates the need for the guest and server to transfer paper, pens, or credit cards and maintains a safe environment for the restaurant and its patrons. In addition, TableSafe’s technology removes the friction and frustration caused by long wait times while the server returns to the table with a guest’s card or payment receipt.

Read the full article at here.

Takeout For Good And Menus Go Tech

Modern Restaurant Management

May 27

“We are working closely with partners to ensure our customers have the technology they need to navigate current conditions and future operating scenarios,” said Chris Adams, vice president of strategy, Oracle Food and Beverage. “TableSafe’s technology helps restaurants and hospitality providers deliver a swift, low-touch experience for diners that can reduce check wait times and increase efficiencies for front of house staff. These efficiency gains are incredibly important as we expect customers will be operating at reduced capacity for some time.”

Read the full article here.

Why Friendly Fraud Is On The Rise At Full-Service Restaurants

Modern Restaurant Management

March 10

With health and safety top of mind, customers prefer not to press buttons, sign touchscreens, position a payment terminal, or hand a bank card to a restaurant or hotel employee. No wonder a recent survey by Mastercard found that 51% of Americans use contactless payments regularly. The research also suggests the U.S. has plenty of room for growth in this regard — worldwide, nearly eight in 10 people report regularly using contactless payment technology. Tap-to-pay solutions, especially those made with EMV bank cards (the cards with an integrated-circuit, or “IC,” chip and a Wi-Fi icon displayed on the front), are gaining in popularity, with nearly one-third of Americans reporting that they prefer to use their contactless cards to conventional magnetic-strip debit and credit cards, which require swiping and a signature. In a dine-in restaurant, using a tap-to-pay card or a mobile wallet such as Apple Pay, Google Wallet, or one offered by the major credit card companies, with a pay-at-the-table device, such as those developed by TableSafe (tablesafe.com), allows for a completely touchless experience.

Read the full article here.

How To Avoid Chargebacks

Business.com

February 13

Learn what a chargeback is, how much it costs, and how you can prevent it from happening.
 

  • A chargeback occurs when a cardholder requests their bank to reverse a credit card charge that has been posted to their account.

  • When a chargeback claim is filed, a nonrefundable fee (between $20 and $100 per chargeback) is deducted from the merchant's account.

  • To prevent chargebacks, have clear product and service descriptions, comprehensive refund policies, well-defined shipping expectations, and great customer service. 

Read the full article at at here.

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