Friendly Fraud Rises Due To Increase in Payment Options

With health and safety top of mind, customers prefer not to press buttons, sign touchscreens, position a payment terminal, or hand a bank card to a restaurant or hotel employee. No wonder a recent survey by Mastercard found that 51% of Americans use contactless payments regularly. The research also suggests the U.S. has plenty of room for growth in this regard — worldwide, nearly eight in 10 people report regularly using contactless payment technology.

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Tap-to-pay solutions, especially those made with EMV bank cards (the cards with an integrated-circuit, or “IC,” chip and a Wi-Fi icon displayed on the front), are gaining in popularity, with nearly one-third of Americans reporting that they prefer to use their contactless cards to conventional magnetic-strip debit and credit cards, which require swiping and a signature. In a dine-in restaurant, using a tap-to-pay card or a mobile wallet such as Apple Pay, Google Wallet, or one offered by the major credit card companies, with a pay-at-the-table device, such as those developed by TableSafe (tablesafe.com), allows for a completely touchless experience.

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